Lone Wolf Technologies
Back Office Management and Accounting • Websites • Front Office Management/Extranet • Mobile Products • Revenue Generation Services
201 - 500
Strategic Customer Success Manager
October 12
Lone Wolf Technologies
Back Office Management and Accounting • Websites • Front Office Management/Extranet • Mobile Products • Revenue Generation Services
201 - 500
Description
• Our collaborative and dynamic Customer Success group is responsible for acting as trusted advisors to our customers. • In this role, you will work on a range of activities such as collaborating on solutions cross functionally, driving customer adoption, and assisting customers in identifying additional value-creation opportunities. • Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction. • Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories. • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products. • Work with key stakeholders to establish strong business relationships. • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities. • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary. • Manage renewal activities for contracted customers. • Prioritize and schedule work activities to ensure established targets are achieved or exceeded. • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency. • Successfully master departmental KPIs
Requirements
• Bachelor’s Degree preferred. • 5+ years working within a customer-facing account management, Sales role or similar • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment. • Proven success in a competitive or goal-oriented work environment. • Focus on Advocating for the Customer
Apply NowSimilar Jobs
October 12
S&P Global
10,000+
Grow engagement with core audience segments for S&P Global's supply chain products.
October 11
Gainsight
1001 - 5000
Manage customer success at Gainsight Digital Hub to maximize client value.
October 11
Ordergroove
51 - 200
Manage post-sales experience for clients at Ordergroove driving recurring revenue solutions.
October 11
TechnologyAdvice
201 - 500
Manage client onboarding and communication for TechnologyAdvice's B2B tech solutions.