Billing Systems Analyst

February 24

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MAA

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MAA is the largest owner-operator of multi-family housing in North America, focusing on transforming properties into communities and apartments into homes. MAA is committed to delivering value and creating community through diverse and inclusive practices. They provide a wide range of career opportunities, including roles in maintenance, leasing, and management to support their extensive property portfolio. With a strong emphasis on core values, MAA fosters a culture of personal growth and appreciation for uniqueness. Their operations are based in Memphis, TN, and they engage actively with their team members and community to maintain a rich tradition of service.

Apartment homes • Corporate housing

1001 - 5000 employees

🏠 Real Estate

💰 $150M Post-IPO Debt on 2012-03

📋 Description

• The Billing Systems Analyst reports to the Director of Billing Systems and supports property managers on all aspects of utility management, reimbursement/billing programs, and vacant recovery programs. • Provides support, troubleshooting, customer service and evaluations for all utility programs. • Contacts property management regularly to verify information and ensure accuracy in reports and to properly support each of the programs and their success. • Creates reports weekly, monthly and ad hoc for utility programs to help produce optimum results. • Monitors and reports on utility rates, variances and usage trends as compared to utility budget. • Manages all residential utility bills on a monthly basis. • Monitors the performance of utility expenses and utility reimbursement/billing programs for all properties by creating, monitoring, and distributing all utility reports. • Analyzes issues on a daily and weekly basis to gauge status and determine where corrections are needed; discovers opportunities within utility programs that may require further evaluation to improve performance. • Evaluates and suggests changes in accounts payable data and billing processes for utilities. • Performs high-level calculations, trend analysis, and quality control on all utility programs. • Performs other related duties as assigned to meet the needs of the business.

🎯 Requirements

• Three (3) years of experience in IT, business or customer service • Bachelor’s degree in Information Technology, Business Administration, or a related field or an equivalent combination of education and experience • Experience in the property management industry, billing systems, and/or water submeters (e.g., Inovonics, Aclara/Hexagram, Next Century) preferred