Magnet Forensics
Magnet Forensics is a company that specializes in providing digital forensics and incident response tools. Their solutions, such as Magnet AXIOM and Magnet GrayKey, are used by law enforcement, military, intelligence, and enterprise organizations to recover, analyze, and manage digital evidence. They offer a wide range of tools to support digital investigations, including data extraction from mobile devices, video recovery, and workflow automation. Magnet Forensics aims to enhance the efficiency and accuracy of digital forensics processes across various sectors.
Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics
Technical Support Engineer
March 5
Magnet Forensics
Magnet Forensics is a company that specializes in providing digital forensics and incident response tools. Their solutions, such as Magnet AXIOM and Magnet GrayKey, are used by law enforcement, military, intelligence, and enterprise organizations to recover, analyze, and manage digital evidence. They offer a wide range of tools to support digital investigations, including data extraction from mobile devices, video recovery, and workflow automation. Magnet Forensics aims to enhance the efficiency and accuracy of digital forensics processes across various sectors.
Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics
📋 Description
• Magnet Forensics is a global leader in the development of digital investigative software. • We continually innovate to protect companies, communities, and countries. • We serve over 4,000 customers in over 100 countries. • The Technical Support Engineer provides frontline technical support to customers. • You'll work through live chat, email, web, and phone channels. • This position reports to the Manager, Technical Support. • Note: The Candidate must reside in The United Kingdom.
🎯 Requirements
• Post-secondary education in Computer Science, Engineering, or have equivalent experience. • 2+ years’ experience in a technical, customer-facing support role – remote or in person. • Excellent written and verbal communication skills. • Strong customer service skills and technical aptitude. • Strong working knowledge of networking (TCP/IP) and the ability to remotely troubleshoot networking issues to resolution. • High degree of resourcefulness, flexibility, and adaptability. • Highly collaborative within and across teams. • Strong organizational and critical thinking skills, with an ability to prioritize.
🏖️ Benefits
• Generous Time Off Policies; • Competitive Compensation; • Volunteer Opportunities; • Reward and Recognition Programs; • Employee Committees & Resource Groups; • Healthcare and Retirement Benefits.
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🇬🇧 United Kingdom – Remote
💰 $620M Series C on 2022-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
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