Technical Support Engineer

Yesterday

Apply Now

Receive Emails with Similar Jobs

Magnet Forensics

WebsiteLinkedInAll Job Openings

Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics

201 - 500 employees

Founded 2009

🔐 Security

🏢 Enterprise

💰 $74.4M Post-IPO Secondary on 2021-12

Description

• Magnet Forensics is a global leader in digital investigative software development. • The Technical Support Engineer provides frontline technical support. • Support is provided via chat, email, web, and phone channels. • Works directly with private and public sector customers. • Reports to the Manager, Technical Support. • Positions available in multiple global locations.

Requirements

• Post-secondary education in Computer Science, Engineering, or have equivalent experience • 2+ years’ experience in a technical, customer-facing support role • Excellent written and verbal communication skills • Strong customer service skills and technical aptitude • High degree of resourcefulness, flexibility, and adaptability • Highly collaborative within and across teams • Strong organizational and critical thinking skills, with an ability to prioritize • Experience with Salesforce Service Cloud, Communities, and Knowledge is an asset • Familiarity with knowledge-centered support is an asset • May be required to work extra hours • May be required to travel to meet the responsibilities of the position

Benefits

• Generous time off policies • Competitive compensation • Volunteer opportunities • Reward and recognition programs • Employee committees & resource groups • Healthcare and retirement benefits