Mamo is a bold and inclusive FinTech company created to help people live their life to the fullest. Mamo's flagship solution is Mamo Pay, a fast, secure, human-centered platform co-created to simplify everyday personal and business payments. With trust, traceability, and transparency at the top of its agenda, Mamo aims to accelerate the MENA region towards digital payments and champion financial inclusion and literacy across economically diverse communities. By empowering people with simpler, faster, friendlier financial products, insights, and strategies. Mamo's vision is to make everyday payments, transfers, and transactions simple while bringing financial independence to every human being.Mamo® is a registered trademark of Mamo Limited that is regulated by the Dubai Financial Services Authority ("DFSA").

Mamo

Data Engineer

Utilize data analysis to enhance products and services in the fintech sector.

• Analyze large-scale structured and unstructured datasets using analytical, statistical, machine learning, or deep learning techniques to address a wide range of complex issues.
• Collaborate with stakeholders from various departments to comprehend their business requirements and obstacles, design and develop analytics solutions to achieve business goals, and facilitate decision-making.
• Partner with cross-functional teams to provide strategies based on data-driven insights across product, marketing, compliance, and other areas.
• Identify, understand, and evaluate external/internal opportunities to enhance our products and services.
• Determine and assess the success of product initiatives through goal setting, forecasting, and monitoring of key product metrics.
• Create data models, data automation systems, performance metrics, and reporting frameworks, and monitor impact over time.
• Execute Machine Learning projects from inception to completion. This encompasses understanding the business need, planning the project, collecting & exploring data, developing & validating models, and implementing ML models to generate business value.
• Present results and business impacts of insight initiatives to stakeholders within and outside of the organization.

ML / Data Engineer

Analyze data to drive product development and business strategy in fintech.

Customer Support

Manage customer disputes and enhance their experience with Mamo's financial products.

• Manage all customer disputes, including investigating and resolving customer complaints and refunds in a timely and effective manner.
• Review business claims, resolve processing issues, and detect and report suspicious activity to the compliance team.
• You will interact with customers daily on a variety of channels such as Intercom, phone, email, and social media, and ensure that all customer concerns are being dealt with immediately. Whether it’s a product bug, a payment issue, or just a question for clarification, you would take ownership, and help the customer get the most delightful experience they deserve.
• Assist customers with problem resolution via support tickets, phone calls and texts.
• Encourage customers to activate their services once they have come onboard and/or understand any obstacles they need help with.
• Assist customers with demos on how to use the product.
• Collect customer feedback and share with the team to help us improve our products and optimize the user experience.
• Ensure claims are promptly handled in accordance with internal policies and meet internal SLAs.
• Learn our products inside and out so that you can answer questions and feed back to the team on feature enhancements.
• Provide feedback on the efficiency of the customer service process, and proactively recommend ways to improve it.
• Full ownership of the Mamo Help Center, this includes making sure it is kept up to date and reviewed daily.
• Standardize customer support procedures and policies and document the knowledge.
• Ensure customer satisfaction and provide professional customer support.
• Keep up-to-date with industry trends, regulations, and best practices.

Remote Jobs at Mamo

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Mamo