IT Business Process Manager

3 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Managed Solution

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Managed Solution is a leading Managed IT Services provider specializing in Microsoft technologies. They offer a range of services including IT help desk, Microsoft consulting, security services, Azure cloud managed services, and business process automation. As a top Microsoft Service Provider in the US, Managed Solution boasts numerous Microsoft certifications and accommodates clients with a 24/7/365 US-based helpdesk. They focus on leveraging cutting-edge technology to enhance employee lifecycle management, employee engagement, and technology mergers and acquisitions. With a presence across the US, Managed Solution is dedicated to providing comprehensive IT support and cloud services to various industries, including healthcare and life sciences technology services.

Managed Services • Professional Service • Cloud Office 365 • Unified Communications • Desktop/Device Management

51 - 200 employees

Founded 2002

🏢 Enterprise

☁️ SaaS

📋 Description

• Business Process Managers are responsible for ensuring the successful outcomes of Professional Services, Managed Services, and Customer Success projects. • Oversees projects related to client technologies, spanning infrastructure spectrum and including application support and integration; migrations; hardware/software procurement; asset/licensing management; upgrades and implementations. • Leads project cadence meetings, including kick-off calls, and acts as a main point of communication for clients during project work. • Identifies and escalates project risks related to resources, scope issues, implementation, and budget, working across departments and with the client and responsible for ensuring effective/timely resolution of issues. • Works with the Managed Solution sales team to identify additional opportunities to deliver services to provide value to the client. • Responsible for successful management of internal projects related to operational efficiency improvement and change management, utilizing the project management skills and business strategy mindset outlined above to achieve business transformation goals.

🎯 Requirements

• Bachelor’s degree plus 3-5 years of Project Management experience, preferably within the IT services industry. • 3+ years of experience managing client projects at a consulting firm/systems integrator/MSP required. • Equivalent combinations of experience and education will be considered. • PMP, SCRUM/Agile, and/or ITIL certifications strongly preferred. • Highly effective organization and time management with ability to deliver projects on time, at or under budget. • Demonstrated excellence in customer service with the ability to work/communicate with a broad range of individuals. • Exceptional (English) writing skills along with strong verbal and interpersonal skills are required. • Demonstrated ability to lead effective presentations to a broad range of business professionals, including C-level executives and technical managers. • Demonstrated ability to effectively lead a project team: delegating tasks, ensuring completion, scheduling meetings and deadlines; etc. • Demonstrated ability to communicate processes and information effectively. • Demonstrated analytical skills and the ability to solve complex problems.

🏖️ Benefits

• PTO – earn up to 10 vacation days in year 1; 15 days in year 2; and 20 days in years 3+ • 40 hours of Sick Time per calendar year • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days • Holidays – Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service! • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 • $100K Life/AD&D policy provided for all employees, free of charge! • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! • $80/Month Cell Phone + Internet Reimbursement