SaaS CRM Technical Support Specialist

3 days ago

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Manila Recruitment

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Description

• Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries. • Onboard new customers by configuring platforms to meet their business needs. • Manage software integrations, databases, and SaaS products with precision. • Utilize your intermediate Microsoft Excel skills to effectively manage and analyze client data. • Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups

Requirements

• 1 to 3 years of experience in technical support for SaaS or CRM platforms. • Experience supporting cloud-based environments and web applications. • Proven track record in managing CRM configurations, system setups, and user customizations. • Strong ability to identify, troubleshoot, and resolve technical issues. • Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations. • Experience in SaaS support and troubleshooting user issues in web-based systems. • Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions. • Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries. • Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes. • Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems. • Familiarity with the real estate sales, leasing, or property development sector is desirable but not essential. • Experience with API integration and troubleshooting. • Owns a laptop or desktop device.