Technical Support Specialist

20 hours ago

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Description

• Fully remote role for applicants in the Philippines. • First line of communication with customers. • Responsible for screening calls and providing timely support. • Research and identify solutions to resolve customer issues. • Update customers via Zendesk and manage expectations for technical issues. • Conduct product walkthroughs and resolve queries.

Requirements

• Experience handling technical support for customers in large volumes via various channels including phone, email, and chat. • Experience working with complex web applications. • Experience in the Travel and Vacation industry is a plus. • Experience troubleshooting complex technical SaaS product issues. • Flexibility to work in US Eastern Time Zone. • Excellent communication skills and fluency in English (Writing/Speaking). • Strong time management skills.

Benefits

• Competitive pay based on market rates in the country of the applicant. • 100% remote work from anywhere within your country of residence. • Valuable stock options in a fast-growing and profitable company. • Core Values guide our strategic and tactical decisions. • Unparalleled learning and development opportunities. • Dynamic international team culture providing innovation and creativity.