Telephone Support - Technical Support

October 8

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Description

• Responding to customer service technical calls by fielding and promptly answering detailed service questions, and offering remote assistance to resolve customer problems and faults. • Identifying and fulfilling customer needs to achieve satisfaction. • Follow up with customers to ensure their technical issues are resolved. • Managing the CRM system by maintaining records of customer interactions and handling customer accounts. • Gather customer feedback and share with the Service teams. • Adhering to all relevant OH&S principles • Maintaining customer confidentiality • Participating in service meetings as required

Requirements

• Previous experience in a Technical Support Specialist position or a related TS role. • Demonstrated experience in utilizing Help Desk Software and Remote Support tools. • Understanding of how CRM systems work. • Nice to Have: Basic Desktop Support knowledge • Familiarity with Design Software (e.g. Canva, Adobe Illustrator) • Familiarity with Manufacturing Industry

Benefits

• Home-based • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities