Technical Support Representative, Tier 1

2 days ago

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Turnitin

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plagiarism prevention • automated assessment and scoring • online grading • writing instruction • educational technology

501 - 1000

Description

• You will play a critical role in the delivery of world-class client support • Responsible for responding to technical and non-technical customer queries. • Proactively support the Turnitin product line via primarily email, ensuring problem resolution, system access, and optimal system performance. • Coordinate closely with Engineering and Product Management on all product issues & releases. • Develop positive customer and cultural relations. • Assist in the translation, maintenance, and updating of technical documentation associated with the product line. • Support other strategic initiatives as needed.

Requirements

• Bachelor’s degree or applicant with experience working in a customer support role • Fluent spoken/written English • Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. • Excellent computer skills • Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux) • A good understanding of Microsoft Office products • Excellent planning and organizational skills. • Ability to work with sensitive and confidential material and possess excellent judgment. • Weekend work and early/late hours required.

Benefits

• Flexible/hybrid working • Remote First Culture • Health Care Coverage* • Tuition Reimbursement* • Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays* • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time* • Charitable contribution match* • Monthly Wellness Reimbursement/Home Office Equipment* • Access to Modern Health (mental health platform) • Parental Leave* • Retirement Plan with match/contribution*