Client Development Director

April 18

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $110k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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Marathon Health

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Marathon Health is a healthcare solutions provider focused on delivering personalized, affordable, and advanced primary care and occupational health services. Their Complete Care model aims to improve health outcomes and reduce healthcare costs by treating the whole person through various service delivery options, including onsite, nearsite, and virtual health centers. They serve employers, unions, health plans, and brokers by providing tailored solutions that enhance employee health and engagement. Marathon Health's programs are designed to promote wellness, prevent illness, and provide a better overall healthcare experience.

Onsite Clinic • Population Health Management • Disease Management • Lifestyle Management • Primary Care

1001 - 5000 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• The Client Development Director is responsible for working hand in hand with operations leadership to: Reduce Client Risk: Proactively identify and mitigate risks across the client portfolio. • Retain and Renew Existing Clients: Develop and execute strategies to foster long-term client loyalty and secure contract renewals. • Drive Client Growth and Expansion: Uncover opportunities to expand services, cross-sell, and grow revenue within the client base. • ESSENTIAL DUTIES & RESPONSIBILITIES Risk Mitigation Contract Terms: Work with operators to closely examine contract terms, especially clauses related to pricing, service-level agreements (SLAs), termination rights, and renewal options. • Flag accounts with unfavorable terms that expose the company to excessive risk. • Margin Analysis: Work with finance to identify clients with low or negative margins. • Prioritize these accounts for potential restructuring. • Book of Business Prioritization: Assess the level of dependency each account has on the company's products or services. Accounts that represent a significant portion of revenue or are mission-critical to the client's operations should be carefully managed. • Restructuring Strategies: Assist operations with tailored strategies to improve margins, optimize contract terms, diversify client dependencies, and streamline operations for high-risk accounts. • Client Retention and Renewal Relationship Management: Establish and maintain strong relationships with C-suite and executive-level stakeholders at key accounts.

🎯 Requirements

• Bachelor’s Degree and 5 to 7+ years of experience in client management, account management, broker or consultant or a similar client-facing role or equivalent combination of education and experience • Prior experience working in a healthcare or service-driven industry preferred. • Proficiency in using customer relationship management (CRM) and data analytics tools • Proven track record of successfully growing revenue and expanding existing client relationships • Strong consultative sales and negotiation skills with the ability to navigate complex organizations • Demonstrated expertise in developing and executing client retention and expansion strategies • In-depth understanding of client success best practices and customer retention strategies • Strong financial acumen with expertise in understanding and pulling insights from financial analysis, strategic modeling, and performance evaluation • Excellent communication, presentation, and relationship-building skills

🏖️ Benefits

• Free Marathon membership for in person and virtual care • Employer paid life and disability insurance • Choice in medical/dental plans • Vision • Employer funded HSA • FSA • Voluntary illness, accident and hospitalization plans • Benefits are effective on the first of the month following date of hire. • Competitive compensation • 401k match • Access to financial coaching through our Employee Assistance Program • Paid time off for vacation, sick leave, and more • Holiday schedule