Patient Relations Coordinator - Key Account Manager

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Massive Bio

WebsiteLinkedInAll Job Openings

Targeted cancer therapies • Cancer genomics • Tumor profiling technologies • Clinical trial selection • Second Opinion

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💊 Pharmaceuticals

💰 $16.5M Series B on 2022-12

Description

• Initiate, nurture, and manage relationships with physicians, patient advocacy groups, physician associations, hospitals/health systems, and CROs. • Build patient identification channels through outreach and engagement with providers. • Collaborate with stakeholders to enhance awareness about clinical trials and patient care solutions. • Provide support for expanding and managing Massive Bio’s existing and potential new strategic partnerships to expand operations in Brazil. • Receive and make calls to provide cancer patients and caregivers with information on Massive Bio services and oncology matters. • Expedite patient enrollment in Massive Bio services by facilitating sign-ups and coordinating with case managers. • Collect patient feedback from calls and share insights with relevant teams. • Support case managers by reaching out to patients and caregivers for updates as needed. • Act as a liaison between patients, providers, and clinical trial teams to ensure seamless communication. • Promote Massive Bio’s services to the provider network through presentations and regular follow-ups. • Conduct training sessions to educate partners about Massive Bio’s mission and capabilities. • Provide timely updates in Massive Bio’s CRM system on field activities and communications. • Report outcomes and metrics to internal leadership. • Analyze field data to identify trends and improve provider and patient engagement efforts.

Requirements

• BS/BA degree or equivalent experience. • 2+ years of customer service or sales experience, preferably in healthcare (e.g., home health equipment, individual health insurance plans). • Familiarity with medical terminology, and the healthcare system. • Strong relationship management and communication skills. • Familiarity with the healthcare landscape in Brazil. • Bilingual in English and Portuguese or a related local language. • Excellent verbal and written communication skills. • Strong problem-solving and listening skills. • Intermediate data entry and software proficiency (CRM tools, Microsoft applications). • Ability to work independently and as part of a global team. • Being local and living in Brazil Bahia region. • Only resumes submitted in English will be considered.