Collections Associate II

3 days ago

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MasterBrand, Inc.

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MasterBrand, Inc. is the number one residential cabinet business in North America, committed to shaping spaces where people gather, thereby enriching lives and creating lasting memories. With over 70 years of industry presence, MasterBrand offers a diverse mix of cabinet products across different price points, types, and sales channels, supported by a distribution network of over 6,000 dealers, major retailers, and builders. The company maintains a focus on operational excellence across more than 20 manufacturing facilities, driven by over 13,000 employees. MasterBrand is dedicated to sustainability, employee empowerment, and responsible corporate governance, ensuring the right practices for people and the planet.

Building / Remodel Manufacturing • Home Decor • Kitchen Remodel • Bathroom Remodel • cabinets

10,000+ employees

🛒 Retail

📋 Description

• Responsible for order approval, collections and/or cash application for assigned customers. • Day includes collection calls, responding to emails, reviewing and approving orders, problem solving issues, cash reconciliations, and providing statements and invoices as requested. • Main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues. • Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs. • Oversee a portfolio of AR accounts valued at $500K or more. • Service the customer by fielding telephone calls/emails and providing information on the status of their account. • Provide customer with copies of invoices/statements. • Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers. • Assist team members through collaboration, positivity, and openness to new ideas.

🎯 Requirements

• High school diploma or equivalent is required. • 3+ years of experience in B2B credit & collections. • Excellent data entry and calculator skills required. • Able to work with and maintain confidential information. • Intermediate or Advanced Microsoft Suite skills, with emphasis in Excel. • Experience working within ERP systems such as Oracle, Peoplesoft or similar applications. • Working knowledge of the order to cash business model and principles. • Able to be productive and successful in a remote work environment.