Senior Salesforce Business Systems Analyst

November 19, 2024

Apply Now

Receive Emails with Similar Jobs

MasterBrand, Inc.

WebsiteLinkedInAll Job Openings

MasterBrand, Inc. is the number one residential cabinet business in North America, committed to shaping spaces where people gather, thereby enriching lives and creating lasting memories. With over 70 years of industry presence, MasterBrand offers a diverse mix of cabinet products across different price points, types, and sales channels, supported by a distribution network of over 6,000 dealers, major retailers, and builders. The company maintains a focus on operational excellence across more than 20 manufacturing facilities, driven by over 13,000 employees. MasterBrand is dedicated to sustainability, employee empowerment, and responsible corporate governance, ensuring the right practices for people and the planet.

Building / Remodel Manufacturing • Home Decor • Kitchen Remodel • Bathroom Remodel • cabinets

10,000+ employees

🛒 Retail

Description

• Accountable for the effective and efficient flow of business through the CX architecture and productivity metrics of processes and capabilities • Align with Experience Designers and SMEs on implementation of end-to-end integrated processes and standard work metrics • Refine user stories to reflect detailed business requirements and develop mock-ups to validate needs • Responsible for user story grooming and developing acceptance criteria • Guide feature POD on definition of new development and successful hand off to AMS support POD for execution • Conduct UAT for enhancements and clarify incidents as needed • Lead discovery sessions to identify functional process improvement opportunities. • Align with stakeholders on priority of enhancements and communicate estimated delivery. • Collaborate with stakeholders on test scenario creation, testing, and change management. • Document data flows and provide requirements to analytics team for reports and dashboards. • Provide support to customers as issues arise. • Conduct root cause analysis, track resolution, and communicate the solution. • Meet with other project/business functional areas to coordinate interdependencies and resolve issues. • Document existing and new processes. • Effectively manage prioritizing multiple projects to ensure timely delivery. • Ensures technology design aligns with Cyber Security requirements. • Conducts training and support on Salesforce functionality when required • Partners with leadership to recommend solutions to business needs based upon ongoing research into new system features and functionality • Partners with developers and stakeholders to ensure business requirements are fully implemented, thorough testing is complete, and system quality maintained • Effectively manages projects including project timelines, resource allocation, communication, risk identification and management and other issues • Maintains functionality and enhancements for integrated systems • Provide business and IT change management • Produce high quality documentation • Innovative; view challenges from multiple angles and bring new ideas into the organization; challenge status quo • Works off-hours on troubleshooting and system upgrades when required • All other duties as assigned • Ability to travel as business needs require. Estimated travel for this position will be up to 25%. • Ability to work in Eastern Standard Time Zone (8am-5pm) and support initiatives in off-hours as needed to ensure timeline commitments are met. • Ability to work remote while enhancing relationships through team norms (IE: Video meetings) • Champion Continuous Improvement (The Masterbrand Way)

Requirements

• 4-year degree in Business, Computer Science, or Information Systems • 3+ years minimum work experience in Salesforce • Salesforce.com Admin Certifications preferred • Successful customer outcomes in small and medium scale project management • Experience with manufacturing and distribution companies preferred • Coding experience desired but not required