Senior Customer Success Manager

October 29

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Matomo

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Analytics • Open Source • Web Analytics • Data Liberation

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Description

• We are seeking a seasoned and self-motivated Senior Customer Success and Support Manager to join our expanding team, reporting to the Head of Customer Success and Support. • Your focus will be on ensuring the success of our high-revenue, top-tier clients. • Play a pivotal role in our strategic growth, cultivating long-lasting relationships with key clients while acting as a bridge between them and our internal teams. • Ensure that customers achieve success with Matomo products by providing continuous support and encouraging product adoption and engagement. • Focus on high-revenue accounts, providing personalised support to enhance customer satisfaction and retention.

Requirements

• 5+ years of experience in Customer Success, particularly in B2B or SaaS environments. • Bachelor’s degree in business, marketing, or a related field (MBA preferred). • Strong domain knowledge in the B2B tech industry and web analytics. • Proven experience in managing complex situations and successful customer negotiations. • Proficient in data analysis and capable of deriving actionable insights from metrics. • Hands-on experience with CRM tools (Hubspot, Help Scout) is a plus.

Benefits

• Remote work (save many hours on commute, and save money) • Co-working space paid for and/or work from home • All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.) • Flexible hours • 25 days of paid holidays per year plus your national public holidays • Sick leave • Health Insurance: Your Well-being, Our Priority • A huge “playground” to grow your skill set • Volunteering Day: Empower Your Impact • Bereavement Leave for Pets: Compassion Beyond Boundaries • Training Opportunities • Mental Health Support Services