Mattermost
Mattermost is a secure and flexible collaboration platform designed for mission-critical work environments in industries such as defense, government, and critical infrastructure. It offers features like integrated security operations, out-of-band incident response, self-sovereign collaboration, real-time DevSecOps, and purpose-built collaboration hubs. Mattermost is known for its adaptability and resilience, allowing deployment in on-premise or cloud environments with a focus on strict security, privacy, and compliance requirements. It serves organizations that require robust communication and collaboration tools with complete control over data. Among its notable customers are the USAF, Fujitsu, and CERN.
IT Operations Specialist
July 13, 2024
Mattermost
Mattermost is a secure and flexible collaboration platform designed for mission-critical work environments in industries such as defense, government, and critical infrastructure. It offers features like integrated security operations, out-of-band incident response, self-sovereign collaboration, real-time DevSecOps, and purpose-built collaboration hubs. Mattermost is known for its adaptability and resilience, allowing deployment in on-premise or cloud environments with a focus on strict security, privacy, and compliance requirements. It serves organizations that require robust communication and collaboration tools with complete control over data. Among its notable customers are the USAF, Fujitsu, and CERN.
📋 Description
• Mattermost is seeking an IT Operations Specialist who thrives working in a high growth organization, contributing ideas to continually improve efficiency and streamline workflows. • Working closely with our Senior IT Manager, you will shape and grow the IT function as Mattermost continues to scale its workforce. • The person in this role wants to automate and innovate rather than perform repetitive tasks, and strives to leverage this to improve the team's ability to move quickly. • The IT team is on a mission to support and enable every team at Mattermost to do their best work through the use of technology best practices, automation, and continuously evaluating and bringing in top tier hardware & software solutions.
🎯 Requirements
• 3+ years of work experience in an IT role in a Mixed OS environment. • Working knowledge of administering a large SaaS stack • Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace • Firm grasp on security best practices • Preferred experience working remotely and as part of a global team
🏖️ Benefits
• Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience • Contribute to a smooth onboarding and offboarding experience • Manage inventory and help develop the asset management system • Contribute to refining and adding to IT policies and documentation • Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution) • Collect information, analyze it, and find solutions for hardware and software issues
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