Mavenoid
Mavenoid is an AI-powered automated support platform designed to enhance customer service by providing self-service solutions for product discovery, troubleshooting, and warranty registration. By utilizing advanced AI technology, Mavenoid enables companies to offer efficient, clear support experiences that lead to higher self-service resolution rates and reduced support requests. The platform is trusted by various sectors, including consumer goods, industrial applications, and medical devices, allowing companies to streamline support processes while improving customer satisfaction and operational efficiency.
customer service automation • technical support automation • troubleshooting • AI • machine learning
Senior Customer Success Manager
4 days ago
Mavenoid
Mavenoid is an AI-powered automated support platform designed to enhance customer service by providing self-service solutions for product discovery, troubleshooting, and warranty registration. By utilizing advanced AI technology, Mavenoid enables companies to offer efficient, clear support experiences that lead to higher self-service resolution rates and reduced support requests. The platform is trusted by various sectors, including consumer goods, industrial applications, and medical devices, allowing companies to streamline support processes while improving customer satisfaction and operational efficiency.
customer service automation • technical support automation • troubleshooting • AI • machine learning
📋 Description
• Mavenoid is the Intelligent Support Platform for products and devices. • Provides genius-level customer support and realizes brilliant cost savings. • Role involves enhancing presales interactions, relationship management, satisfaction, expansion, and retention. • Collaborates with Sales, Product, and Operations to ensure customer success.
🎯 Requirements
• 5+ years of experience in customer success, sales, and/or account management; • 3+ years of enterprise customer management experience • Strong understanding of customer success metrics and the ability to link them to business outcomes. • Excellent problem-solving, organizational, analytical skills, curiosity, and out-of-the-box thinking • Proven experience interacting with customers on a variety of topics, including business and product strategy, technical guidance, and long-term product roadmap • Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders. • Analytical mind who can convert metrics into action item • Bonus: Experience in AI/ML technologies in the CX space or working at a fast-growing technology/SaaS company • Bachelor's Degree - preferred but not required
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