Senior Customer Success Manager

March 13

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NetBrain Technologies Inc.

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NetBrain Technologies Inc. is a leading provider of AI-powered network automation solutions. The company specializes in proactive network operations and troubleshooting, offering a platform that simplifies network discovery, automates remediation, and ensures network observability. NetBrain's innovative features include AI Co-Pilot, no-code automation, dynamic mapping, and preventive automation tools that assist in network diagnostics and safe change management. Trusted by numerous Fortune 500 companies, NetBrain serves a wide range of industries including cloud operations, security operation centers, and network architects, providing solutions that address network challenges such as outage prevention, risk mitigation, and compliance. The company also offers extensive resources for training and professional development through NetBrain University.

Network Management Software • Network Discovery • SDN Management • Network Doucumentation • Network Troubleshooting

501 - 1000 employees

Founded 2004

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

💰 $40M Venture Round on 2014-04

📋 Description

• NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. • You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI. • Create customer-facing QBR templates and new go-to-market documentation. • Build email campaign templates that are tied to new features and new platform capabilities. • Incorporate feedback to improve efficacy of external communications. • Work closely with RVPs from the Sales team and collaborate on renewals and upsells of our key/largest accounts. • Responsible for customer lifecycle post-implementation. Coordinate communication to support the success and usage of the customer. • Establish a trusted advisor relationship which spans both technical expertise and strategic account management. • Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs. • Prepare, schedule, and conduct monthly/quarterly account reviews with customers to ensure their ongoing success. • Work closely with NetBrain Support and other Services teams to ensure a consistently positive customer experience.

🎯 Requirements

• 6+ years of experience in Customer Success, Management consulting, Account Management or a similar client facing role. • A bonus if you have previously worked in a Technical role , technical Support, Engineering background, but have developed more into a balance of business Acumen and technical background • Strong written and verbal communication skills and a high “EQ”. • Solid understanding of Networking fundamentals; worked with multiple network vendors, Cisco, Juniper, Palo Alto, Arista, Fortinet, Public Cloud. • Ability to multitask in a fast-paced environment with high attention to detail. • You have a track record of career growth, consistently meeting and exceeding goals while increasing responsibilities. • Candidates will work remote with 10-20% travel requirement for customer and internal meetings