Director - End-to-End Operations

4 days ago

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Maxwell Capital LLC

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Description

• The Director of End to End (E2E) Operations will oversee the implementation and evolution of the E2E Operations team. • She/he will oversee the operations team with day to day supervision, continuous improvement by maximizing technology to scale and grow the business and proven people development passion. • Manage day-to-day operations of the mortgage as a solutions business for clients. • Provide guidance and subject matter knowledge for the design and development of training plans for the mortgage operations team. • Supervise the mortgage production, and KPI review and assist in reporting to executive leadership. • Develop an understanding of business concerns and develop process and improvement that provide solutions. • Collaborate with key stakeholders across the organization to drive quality improvement in E2E Mortgage Operations. • Lead by example demonstrating and encouraging a positive and inclusive office/remote culture driven by performance, accountability and can-do attitude through show coaching. • Perform interviews to generate growth and foster inclusive work environment. • Effectively communicate client and staffing needs while balancing the needs across Maxwell. • Emulate Maxwell’s vales (ROCK’s) in your day to day work.

Requirements

• Knowledge of LOS systems and processes (MeridianLink preferred). • Ten years of management experience in all aspects of mortgage origination, (processing, underwriting, closing & funding). • Hands on experience in building and using pipeline management reports. • Experience directly managing large groups of staff and managers (30+). • Experience working & managing in a remote environment for a minimum of 2 years. • Experience working in the following channels: Wholesale, Mini-Correspondent, Correspondent.

Benefits

• Competitive pay and meaningful equity as an employee at a fast-growing, venture-backed company. • Employee-centric environment - initiatives in place to create an environment of belonging and inclusion and career path plans based on achievable goals and not tenure or nepotism. • A 401(k) and top-tier insurance plans to select from along with a FSA and HSA where you can set aside pre-tax money for out-of-pocket expenses. • Flexible time off plus all 10 major holidays and 1 floating holiday for your birthday, religious holiday or other special day of your choice. • Two volunteer days - paid days off to volunteer each year at the charity of your choosing. • An “Even Merrier Holidays” when we shut down the office between Christmas and New Years so you can enjoy more time with your loved ones. • A powder ski day for that one day when you’ve just got to hit the slopes with no lift lines.