Client Care Specialist

October 10

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MBO Partners

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Consulting • accounting • human capital • contingent workforce • small business

51 - 200

Description

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone. • Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls. • Consistently take 70+ tickets and 35+ incoming phone calls per week. • Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction. • Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions. • Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed. • Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests. • Enhance FAQ and training materials for internal and external customers based on common issues and feedback. • Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines. • Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers. • Troubleshoot product failures and make recommendations for escalations when necessary.

Requirements

• Bachelor’s degree preferred • 1+ years of Customer Service or related experience • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption • Diplomacy, tact, and poise under pressure when working through customer issues • Clear and effective communication skills (in person, phone, email, etc.) • Proficiency with MS Office Suite • Experience with Zendesk a plus, but not a requirement • Experience with staffing and/or tech companies preferred

Benefits

• Remote work environment • Competitive base salary with opportunities for growth and development • Excellent medical, dental, and vision plans designed to support healthy lifestyles • 401(k) retirement plan • Flexible Time Off – take time when you need it • Bonus opportunities • Wellness allowance • Culture based on trust, feedback, communication, success and fun