Client Care Specialist

November 6

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MBO Partners

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Consulting • accounting • human capital • contingent workforce • small business

51 - 200

Description

• Client Care Specialist responsible for day-to-day support of customers • Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone • Manage incoming support requests by taking calls and handling tickets • Analyze data and support Vendor Management Systems • Coordinate corrective actions with internal teams to ensure timely resolution of complaints • Enhance FAQ and training materials based on common issues • Maintain good data hygiene and integrity through detailed case documentation • Troubleshoot product failures and make recommendations for escalations

Requirements

• Bachelor’s degree preferred • 1+ years of Customer Service or related experience • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption • Diplomacy, tact, and poise under pressure when working through customer issues • Clear and effective communication skills (in person, phone, email, etc.) • Proficiency with MS Office Suite • Experience with Zendesk a plus, but not a requirement • Experience with staffing and/or tech companies preferred

Benefits

• Remote work environment • Competitive base salary with opportunities for growth and development • Excellent medical, dental, and vision plans designed to support healthy lifestyles • 401(k) retirement plan • Flexible Time Off – take time when you need it • Bonus opportunities • Wellness allowance • Culture based on trust, feedback, communication, success and fun • And, much, much more