Client Support Analyst

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Studio Galilei

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Description

• Serve as a partner to Client Services team, assisting with client servicing and retention. • Create and repair reporting, analysis, and presentations for client business reviews. • Maintain consistent and up to date client program and process documentation. • Provide support in updating systems with relevant client information. • Assist in reviewing and entering exception requests. • Research client billing questions and relay information to Client Service Manager. • Provide support for special projects for the Client Services Team. • Partner with Client Service Manager to build client relationships. • Adhere to procedural and quality standards, ensuring thorough documentation. • Participate in professional development opportunities.

Requirements

• Associate degree in business or related field plus a minimum of 2 years of business support experience or equivalent combination of education and experience. • Strong proficiency with Excel, PowerPoint, Word, MS Teams. • Tableau experience preferred. • Exceptional computer and technical skills. • Strong communication and interpersonal skills. • Analytical mindset for data analysis and reporting. • Strong team player with a collaborative mindset. • Attention to detail and organizational capabilities. • Accountability to achieve service commitments and ability to deliver results under tight timelines. • Experience in customer service and basic business acumen. • Ability to travel. • Eagerness for continuous professional development and tech related solutions.