Client Support Analyst

November 4

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Description

β€’ Serve as a partner to Client Services team, assisting with client servicing and retention. β€’ Create and repair reporting, analysis, and presentations for client business reviews. β€’ Maintain consistent and up to date client program and process documentation. β€’ Provide support in updating systems with relevant client information. β€’ Assist in reviewing and entering exception requests. β€’ Research client billing questions and relay information to Client Service Manager. β€’ Provide support for special projects for the Client Services Team. β€’ Partner with Client Service Manager to build client relationships. β€’ Adhere to procedural and quality standards, ensuring thorough documentation. β€’ Participate in professional development opportunities.

Requirements

β€’ Associate degree in business or related field plus a minimum of 2 years of business support experience or equivalent combination of education and experience. β€’ Strong proficiency with Excel, PowerPoint, Word, MS Teams. β€’ Tableau experience preferred. β€’ Exceptional computer and technical skills. β€’ Strong communication and interpersonal skills. β€’ Analytical mindset for data analysis and reporting. β€’ Strong team player with a collaborative mindset. β€’ Attention to detail and organizational capabilities. β€’ Accountability to achieve service commitments and ability to deliver results under tight timelines. β€’ Experience in customer service and basic business acumen. β€’ Ability to travel. β€’ Eagerness for continuous professional development and tech related solutions.

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