Customer Supply Chain Specialist

October 2

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Medline Industries, LP

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Manufacturing and distribution of medical supplies • Medical Devices • Supply Chain

10,000+

💰 Private Equity Round on 2021-06

Description

• Provide dedicated customer supply chain support to an assigned channel of customers and sales representatives • Advise customers and/or sales reps on product shortages, expected delivery dates and price changes • Build relationships with customer's supply chain team to maintain best-in-class order to invoice (OTI) efficiencies • Manage order process (EDI, manual, rush orders) for both customers and sales representatives • Resolve order blocks, price issues, inventory issues and follow-up with customers as needed • Collaborate with Customers and Sales to establish mutually agreeable lead-times for product delivery and schedule activities to consistently achieve those lead-times • Generate and review a complexity of reports related to open orders, operations and sales to monitor key performance indicators (KPIs) such as OTIF, Open Orders, Shipped Not Billed for assigned channel • Process OSI's (Operational Service Issues) that result from shortages/mis-picks, damaged freight, price discrepancies • Communicate with internal and external partners to meet vendor compliance requirements • Escalate when necessary to meet and improve customer’s vendor compliance scorecards • Responsible for accessing Customer portals to update and resolve order issues in accordance to Customer guidelines • Monitor Vendor Compliance Retail inbox in combination with the Appian site to ensure all tasks are completed promptly • Identify and evaluate cost-effective opportunities to streamline operations, enhance customer service, and minimize operational expenses

Requirements

• High school diploma or equivalent • At least 3 years of customer service or sales support • CPG experience preferred

Benefits

• health insurance • life and disability • 401(k) contributions • paid time off • access to the Employee Assistance Program • access to Employee Resource Groups • access to the Employee Service Corp