MedVA
MedVA is a company designed for Filipino medical professionals, aimed at providing them with high compensation and unmatched fringe benefits by recruiting them as virtual assistants. Founded by physicians Drs. Steven Kupferman and Omid Shaye, MedVA leverages skilled medical virtual assistants from Latin America and the Philippines to support healthcare practices across the U. S. The company is committed to enriching the lives of its virtual assistants (VAs), team members, and the communities they serve, by offering an autonomous, flexible, and diverse work environment that encourages professional growth and development. MedVA is dedicated to exceeding client expectations through high-performing virtual assistants that help meet business objectives, and it fosters a respectful and supportive community that values every individual.
Vice President - Client Services
April 2
MedVA
MedVA is a company designed for Filipino medical professionals, aimed at providing them with high compensation and unmatched fringe benefits by recruiting them as virtual assistants. Founded by physicians Drs. Steven Kupferman and Omid Shaye, MedVA leverages skilled medical virtual assistants from Latin America and the Philippines to support healthcare practices across the U. S. The company is committed to enriching the lives of its virtual assistants (VAs), team members, and the communities they serve, by offering an autonomous, flexible, and diverse work environment that encourages professional growth and development. MedVA is dedicated to exceeding client expectations through high-performing virtual assistants that help meet business objectives, and it fosters a respectful and supportive community that values every individual.
📋 Description
• We are seeking a Vice President of Client Services to lead our client services and virtual assistant (VA) operations, driving retention, growth, and service excellence at scale. • As a key executive, you will shape a world-class client experience, optimize workforce productivity, and ensure seamless service delivery—positioning us as the premier partner in virtual healthcare staffing. • This is an opportunity to lead at the intersection of client success, service excellence, and operational strategy. If you are a visionary leader ready to scale impact and drive innovation, we want to hear from you.
🎯 Requirements
• 10+ years in client success, operations, or service delivery leadership, ideally in staffing, BPO, or high-growth service industries. • Proven success managing large, distributed teams across Philippines and LATAM markets. • Expertise in process optimization, workforce management, and client lifecycle strategy. • Strong data-driven mindset, with experience using KPIs and analytics to drive business decisions. • Exceptional executive presence, communication, and stakeholder management skills. • Experience leading remote and virtual service teams preferred.
🏖️ Benefits
• Medical, Dental, & Vision • Generous PTO Policy • Company Holidays • 401 (k)
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