Director - Client Services, Healthcare

April 1

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

📁 Client Services

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Access TeleCare

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Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

Neurology • Psychiatry • Critical Care • telemedicine • telehealth

501 - 1000 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

📋 Description

• Who we are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. • The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. • What you’ll be responsible for: We are seeking a dynamic and strategic Director of Client Services to lead client relationships and drive growth within our Service Lines. • Reporting to the Senior Director of Client Services, the Director, Client Services will work closely with client executives, leaders and clinical staff at hospitals, health systems and similar facilities to provide valued guidance with regard to strategy, objectives, and definition of future Access TeleCare opportunities. • What you’ll work on: Own the overall client experience in your assigned territory and manage the customer relationship post implementation Articulate service line value and facilitate resolution to customer client inquires Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization Perform monthly calls and quarterly business reviews with your book of business onsite client visits to maintain client health and strengthen the client partnership Directly influence our clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues within in the relationship Balance your role as a client advocate and strong representative of Access TeleCare with minimal supervision Travel 50% within territory & corporate offices (Monday – Friday)

🎯 Requirements

• Bachelor’s Degree required • 6 years of experience in a customer facing account management role within the healthcare industry or related field. • 2 + years of experience working in the Behavioral Health space is a plus • Project management experience is a plus • Familiar with healthcare or hospital terminology, departments, and roles • Ability to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requests • Strongly comfortable with communicating with and/or presenting to any level of employee in a hospital setting (c-suite, clinical, both nurse & physicians, credentialing, quality, and IT staff) • Prepared to act as the subject matter expert on your clients with internal Access TeleCare stakeholders, reporting on trends, issues, and opportunities that will help us to improve product offerings and operations • Organized and project management oriented • Interested in working with current clients rather than prospecting and calling on new business • Successful use of CRM applications (Dynamics and Salesforce) for documentation and gathering information • Ability to communicate information clearly using standard Microsoft applications: Outlook, Excel, Word, and PowerPoint • Ability to organize data to communicate during face to face, video, or phone-based meetings (internally and externally) • Must be able to read, write, speak fluently, and comprehend the English language

🏖️ Benefits

• Health Insurance (Medical, Dental, Vision) • Health Savings Account • Flexible Spending (Medical and Dependent Care) • Employer Paid Life and AD&D (Supplemental available) • Flexible Vacation, Wellness Days, and Paid Holidays