SVP - Market and Client Services

March 22

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CareCentrix

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CareCentrix is a healthcare company that simplifies care coordination and home benefit management, enabling health at home for members. By focusing on personalized care and utilizing their proprietary HomeBridge platform, they identify and engage members transitioning from hospital to home, ensuring timely delivery of appropriate services. CareCentrix's whole-person approach aims to improve outcomes, lower costs, and enhance both member and provider satisfaction through a high-quality provider network and data-driven analytics.

Home Health Care • Sleep Management • Infusion Therapy • Post-Acute Care • Durable Medical Equipment

1001 - 5000 employees

Founded 1996

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2011-09

📋 Description

• As the Senior Vice President of Market and Client Services you will be a strategic leader responsible for driving market research, client satisfaction, retention, and revenue growth for both new and existing accounts • This role oversees executive-level client relationships and manages an internal team dedicated to providing ongoing client support • The SVP will focus on aligning with client priorities and building strong external relationships to ensure all strategic objectives are met • Key responsibilities include meeting and exceeding key performance indicators related to contractual commitments and delivering continuous value to clients • As a trusted advisor and subject matter expert, the SVP will build credibility and deep relationships within client accounts • This individual will leverage their expertise in business and technology to address both current and future-state solutions

🎯 Requirements

• Bachelor's Degree with MBA desired • Minimum 15 years of managing clients in the home health or healthcare sector, with a focus on care delivery services and related technology solutions • In-depth understanding of patient care pathways in the post-acute care space, relevant to Commercial, Medicare, and Medicaid, along with the strategic and operational challenges faced by health plans and hospital systems • Familiarity with market and industry trends, as well as regulatory and legislative factors impacting healthcare decisions • Excellent communication skills, speaking and writing in a direct style, and can effectively frame opportunities and challenges for the team and client, and facilitate solutions • Proven expertise in leading teams and fostering internal collaboration across complex organizations, while managing processes focused on achieving client KPIs • Strong executive presence with ability to work directly with senior management both externally and internally • Excellent negotiation, change management and organizational skills • Demonstrated experience in building and developing high-performing teams • Energy, drive, and passion to commit to a company in a strong growth phase, with an understanding of what it takes to retain and scale accounts • Impeccable ethical standards with a mission focused on improving healthcare

🏖️ Benefits

• Competitive base salary and annual performance bonuses • Equity opportunities with Walgreens Health, Wellness & Financial • Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution • Flex time off, fully remote work arrangement and wellness programs • Award-winning culture that keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves