Axuall
Axuall is a workforce intelligence company that leverages real-time clinician data to enhance healthcare operations. Developed with input from leading healthcare systems, the Axuall platform enables healthcare providers to optimize their workforce by analyzing, recruiting, onboarding, and engaging clinicians more effectively. By reducing clinician paperwork, turnaround times, and overall inefficiencies, Axuall aims to meet patient demand, improve economic efficiencies, and reduce provider burnout. By empowering healthcare executives with critical data insights, Axuall supports better decision-making and operational excellence in healthcare organizations.
VP of Client Services
4 days ago
Axuall
Axuall is a workforce intelligence company that leverages real-time clinician data to enhance healthcare operations. Developed with input from leading healthcare systems, the Axuall platform enables healthcare providers to optimize their workforce by analyzing, recruiting, onboarding, and engaging clinicians more effectively. By reducing clinician paperwork, turnaround times, and overall inefficiencies, Axuall aims to meet patient demand, improve economic efficiencies, and reduce provider burnout. By empowering healthcare executives with critical data insights, Axuall supports better decision-making and operational excellence in healthcare organizations.
📋 Description
• Lead a team working with large healthcare organization customers. • Coach, mentor, and lead the Client Services team. • Hire, onboard, and train high-performing team members. • Establish strong working relationships with internal teams. • Track team and client OKRs. • Implement formal project management methodology. • Oversee onboarding process for new clients. • Interact directly with clients and build relationships. • Monitor new client performance and address issues. • Optimize the go-live process to ensure adoption goals. • Document client feedback for product enhancement. • Look for ways to monetize Client Services.
🎯 Requirements
• 10+ years of experience in consulting, project management, and customer service leadership, ideally with enterprise healthcare systems • Experience in a Client Implementation, Deployment, Client Success, or B2B Technical Account Management role in healthcare • A demonstrable and reference-backed track record of success within large healthcare enterprises with process re-engineering, technical implementation, and change management • At least two client references representative of Axuall’s customer base (large healthcare systems) • Excellent communication, organizational, and problem-solving skills • Technical competence and an aptitude for learning new systems • Resourcefulness, creativity, and the ability to find innovative ways to achieve results • Exceptional attention to detail • Ability to work both individually and collaboratively within a team environment • Comfort with ambiguity and change, and the ability to thrive in a fast-paced environment
🏖️ Benefits
• Comprehensive Health Insurance • 401(k) with Employer Match • Wellness Stipend • Professional Development Reimbursement • Work From Home Stipend • Remote Work Flexibility • Unlimited PTO • Paid parental leave
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