Senior Manager - Clinical Support Operations

6 days ago

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Dandy

WebsiteLinkedInAll Job Openings

Technology • Orthodontics • Dental Technology • Dental Laboratory • Digital Dentistry

501 - 1000

💰 Venture Round on 2019-12

Description

• Dandy is transforming the massive ($200B) but antiquated dental industry. • Dandy is hiring a Head of Clinical Support Operations to build systems and processes as we scale our support team. • This role is crucial in elevating our customer journey to the next level and driving long-term growth through strategic, KPI-focused customer experience initiatives.

Requirements

• 5+ years of operations and/or strategy work in a large scale operations, high growth startup or big tech environment. • Strong background in using data analytics to drive customer experience and KPIs improvements. • Demonstrated ability to lead and expand omnichannel customer support teams. • Track record of success in building new operational processes and an ability to work through ambiguity. • Experience leading large teams as a “Manager of Managers”. • Demonstrated ability to evaluate new product opportunities by bringing internal stakeholders and existing/ new partners together. • Experience working as part of a high-performing interconnected operations team. • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed.

Benefits

• Healthcare • Dental • Parental planning • Mental health benefits • 401(k) plan • Paid time off