Customer Success Associate

August 15

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Summer

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Summer is a B CorpⓇ that combines technology and policy expertise to help borrowers simplify and save on student debt.

FinTech • EdTech • Personal Financial Management • Well-Being • Financial Well-Being

11 - 50

Description

• Work directly with Summer’s users to help them navigate Summer’s tools and enroll in federal forgiveness and repayment programs • Engage with users via email, live chat and text within our SLAs • Review and submit applications for federal loan programs • Understand Summer's product offerings and how they address borrowers' needs • Proactively suggest ideas and automations that can help scale the team • Collaborate with the Member Success Team to achieve team and company growth goals

Requirements

• At least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is preferred • Spanish language reading and writing proficiency is a plus

Benefits

• Equity • Full range of benefits • Healthcare coverage • 401(k) plans with an employer match • Contribution toward student loan repayment • Flexible vacation/PTO