Customer Experience Manager

August 14

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Cologix, Inc.

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Robust Interconnection at the Edge

Network Neutral Interconnection • Scalable Colocation Space • Reliable Colocation Power • Edge Capacity • Hyperscale Onramps

201 - 500

Description

• Responsible for managing and scaling the Customer Experience function. • Collaborate internally to support service requests, security operations, data center maintenance, and incident management while ensuring customer satisfaction.

Requirements

• Education: Bachelor’s Degree • 2+ years’ work experience • A combination of education and experience is acceptable. • 3 years in a customer service role. • Knowledge of telecommunications and data center operations. • Ability to deal with ambiguity, quickly adapt to change, and pivot as needed. • Be able to successfully drive all tasks to completion with the highest level of integrity. • Possess excellent written and oral communication skills and the ability to communicate cross functionally within the organization and to all customers. • Is highly organized and detail oriented. • Skilled at prioritization and Project Management to drive output from multiple work streams. • Must be self-directed and take the initiative to complete tasks with little or no direction in a team environment or independently as needed. • Strategic and proactive minded; able to anticipate customer needs and identify out of box solutions.

Benefits

• Medical, dental and vision insurance • Flexible spending account options • Non-accrued PTO • Company paid holidays • 401k Retirement Plan • Short- and Long-Term Disability