VIP Account Manager
November 23
Description
• Handle high-value player accounts within a personal portfolio. • Cultivate personal relationships with VIPs, ensuring exceptional experiences. • Serve as the first point of contact for VIP inquiries and issues. • Identify and retain existing players through tailor-made rewards and bonuses. • Report on portfolio activities and contribute to brand growth. • Liaise with internal teams to address player requests and issues. • Analyze player portfolio performance and identify new potential VIPs. • Communicate special offers and promotions to VIPs. • Stay updated on CRM/Community campaigns and industry trends.
Requirements
• Previous experience in iGaming Customer Support and VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations. • Fluent in English with excellent communication skills, both written and verbal. • Basic understanding of crypto tokens. • Located in or willing to work in Asian time zones (GMT +7 or close) or European time zones.
Benefits
• A global and dynamic work environment, working with some of the best Casino talent in the world. • A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere. • A choice of work locations. • Flexible working. • Rest and recharge with plenty of time off throughout the year. • A competitive compensation package, reviewed regularly.
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