Field Service Technician II

March 21

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Mitsubishi Electric Power Products, Inc.

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Mitsubishi Electric Power Products, Inc. is engineering the infrastructure of the future with a focus on electric power, electronic technologies, and smart grid software. They provide a wide range of innovative products and services including high voltage power transmission, medium voltage power distribution, circuit breakers, transformers, and renewable energy solutions. MEPPI is dedicated to supporting sustainable energy initiatives, serving markets such as rail transportation and large-scale video displays with advanced technological solutions.

Gas Circuit Breakers • Substations • Transporation Systems propulsion & HVAC • Diamond Vision- large video displays • Power Systems Engineering

1001 - 5000 employees

Founded 1985

⚡ Energy

🚗 Transport

🔧 Hardware

📋 Description

• Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites. • Provide technical support to internal and external customers, ensuring issues are resolved quickly and effectively. • Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status. • Schedule and provide on-call emergency technical support, ensuring customer operations are always protected. • Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers. • Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed. • Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals. • Resolve malfunctions to a board level in UPS systems with minimal guidance. • Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment. • Guide less experienced technicians on troubleshooting and system failures. • Submit accurate expense reports in a timely manner, adhering to company policies.

🎯 Requirements

• Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience. • Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment. • Analytical Skills: Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues. • Certifications: OSHA-10 Construction and NFPA-70E certification. • Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers. • Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings. • Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.

🏖️ Benefits

• Comprehensive Health Coverage : MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs. • Retirement Plans : Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. • Generous Paid Time Off : Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year. • Career Development : We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career. • Exclusive Employee Discounts : Enjoy profit sharing and special discounts on our products and services, designed to make your life better.