Customer Trust Strategist - Legal Support

March 6

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $101.6k - $119.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney

🦅 H1B Visa Sponsor

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Mercury

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Mercury is a financial technology company that provides online business banking services, although it is not a bank itself. It partners with FDIC-insured banks like Choice Financial Group, Column N. A. , and Evolve Bank & Trust to offer banking services. Mercury aims to simplify financial operations for startups and businesses by offering a range of services including checking and savings accounts, treasury management, corporate cards, expense management, invoicing, and accounting automations. The platform is designed to streamline various banking tasks and enhance financial workflows with features like fraud monitoring and account security. It also offers investment opportunities through its Mercury Treasury product and startup support through its Mercury Raise platform.

201 - 500 employees

Founded 2019

💳 Fintech

💸 Finance

☁️ SaaS

📋 Description

• Build and continually refine the relationship and workflows between Customer Support and Legal (as well as teams like Compliance), transforming complex legal and regulatory concepts into actionable support strategies that optimize for customer and agent experience. • Oversee and own the resolution of escalated or otherwise high-stakes customer cases with legal implications, applying nuanced judgment to navigate intricate scenarios. • Cultivate expertise within the Support team by developing training programs and mentoring Legal subject matter experts SMEs. • Proactively drive strategic decisions and ensure seamless communication of critical updates to how we handle legally nuanced processes across teams. • Oversee and optimize processes for subpoenas, tax levies/garnishments, and liens, balancing compliance with operational efficiency. • Champion continuous improvement, regularly auditing processes and implementing data-driven enhancements to react to learnings and changes as well as staying ahead of industry and compliance shifts.

🎯 Requirements

• 3-5 years of experience in legal support, legal operations, or a related field, preferably in fintech or banking. • Demonstrated knowledge of legal processes and terminology, with paralegal experience or certification a strong plus. • Ideally, experience reviewing and processing legal documents like liens, levies, garnishments, corporate documentation, board consents, court orders, and others • Proven track record of successfully managing complex customer facing interactions that involve both customer service and legal considerations. • Exceptional communication skills, with the ability to translate legal jargon into clear, actionable guidance for non-legal teams. • Strong analytical and problem-solving abilities, with a talent for finding innovative solutions to unique challenges. • Experience in process improvement and documentation, with a keen eye for optimizing workflows and enhancing efficiency. • Adaptability and a growth mindset, thriving in a fast-paced environment where priorities can shift quickly.

🏖️ Benefits

• Base salary • Equity (stock options) • Benefits