Senior Renewal Analyst

March 18

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MeridianLink

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MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.

technology • financial services • banking • loan origination system • Loan Origination

501 - 1000 employees

Founded 1998

💳 Fintech

🏦 Banking

☁️ SaaS

💰 $485M Post-IPO Debt on 2021-11

📋 Description

•Are you passionate about ensuring customer success and driving revenue retention? As a Sr. Renewal Analyst, you'll play a crucial role in managing subscription renewals, optimizing retention rates, and fostering strong client relationships. •Handle high-level customer escalations, terminations, contract disputes, and other issues that threaten customer retention, working tirelessly to drive them to resolution. •Keep an accurate rolling 9-month forecast of renewals to support strategic decision-making. •Lead the Renewals team with day-to-day requests, providing process guidance, ensuring data quality, and managing complex deals. •Drive the renewal process for customer contracts, proactively engage with clients to negotiate renewal terms, and ensure high customer retention rates. •Build and maintain reports for key metrics like renewal revenue, bookings, retention rate, and overall customer health. •Champion impactful process improvements and automation. •Extract insights from renewal data and recommend tactics for improvement. Monitor churn, contraction, and growth trends within the customer base and report findings to senior roles. •Work closely with sales teams to maximize revenue generation from existing customers. Enhance the sales team’s effectiveness through data, automation, and product analytics.

🎯 Requirements

•Bachelor’s degree and 4-6 years of relevant professional experience (or equivalent work experience), preferably within an Enterprise SaaS organization. •Familiarity with Salesforce and enterprise SaaS tools. •Strong analytical ability, prioritization skills, and ability to teach best practices. •Ability to work on varied and routine problems, exercising judgment within defined procedures. •Build productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.

🏖️ Benefits

•Potential For Equity-Based Awards •Insurance coverage (medical, dental, vision, life, and disability) •Robust paid time off •Paid holidays •401(k) plan with company match •Remote work