Senior Director, Customer Operations

August 20

Apply Now
Logo of MeridianLink

MeridianLink

technology • financial services • banking • loan origination system • Loan Origination

501 - 1000

💰 $485M Post-IPO Debt on 2021-11

Description

• The Sr. Director of Customer Operations is responsible for working with customers to ensure their desired outcomes when using company products and services • This role will oversee the creation and execution of processes and analysis that underpin Service, Support and Customer Success reporting while managing the technology stack and creating/maintaining standard operating procedures • The role will oversee the planning, reporting, metric setting and management, process optimization, job design, and training for the sales department

Requirements

• Bachelor’s degree and 8+ years of experience • Ability to guide subordinates within the latitude of established MeridianLink policies • Ability to recommend changes to policies and establish procedures that affect section or multiple disciplines • Ability to execute financials, business planning, organizational priorities, and workforce • Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions • Ability to develop and manage operational initiatives to deliver tactical results • Ability to interact with subordinate supervisors, customers, and/or functional peer group professionals, involving matters between sections and multiple units • Responsible for impact partnering with key contacts outside own area of expertise and other external stakeholders • Ability to effectively communicate and present results and recommendations across discipline

Apply Now

Similar Jobs

August 17

CardioOne

2 - 10

Enable provider-led decision-making through insightful data analyses and operational solutions.

August 15

Coinbase

1001 - 5000

Oversee core risk management programs and frameworks for the company.

August 10

BrightInsight

201 - 500

Shape and execute global patient support strategies to enhance adherence and engagement.

August 8

Manage training strategy for Acosta's sales and marketing operations.

Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com