ServiceNow Solutions Architect

August 1

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Advisory Services • Analytics • Digital • ERP • Microsoft

201 - 500 employees

Description

• Lead the design of end-to-end ServiceNow solutions that address complex business challenges, ensuring they meet the organisation’s current and future business needs. • Collaborate with client stakeholders to gather, analyse, and document detailed requirements, translating them into actionable specifications. • Conduct workshops, presentations, and training sessions to facilitate client understanding and collaboration. • Develop the architectural blueprint for ServiceNow solutions, considering factors such as scalability, security, performance, and integration requirements. • Assess new ServiceNow features, modules, and integrations to determine their suitability for our clients’ needs and advise on their adoption. • Establish and enforce governance policies, best practices, and coding standards to ensure the consistency, maintainability, and security of ServiceNow configurations. • Define and oversee integration strategy, including designing integrations between ServiceNow and other systems or applications, ensuring seamless data flow and interoperability to enhance the overall efficiency of the client's IT landscape. • Ensure that ServiceNow solutions adhere to security standards, regulatory compliance, and data protection requirements and implement robust access controls and security measures. • Architect solutions with scalability and optimal performance in mind, considering anticipated growth and usage patterns. • Develop and maintain a ServiceNow roadmap and value realisation plan that aligns with the client’s strategic objectives, considering future enhancements, upgrades, and innovations. • Stay informed about industry trends and emerging technologies to continuously enhance ServiceNow solutions. • Provide quality assurance to ServiceNow implementations, overseeing thorough testing to ensure performance, functionality, and security, identifying defects during the development and testing phases. • Create comprehensive technical documentation for solutions, including design documents, configuration details, and best practices, to support knowledge transfer and enable ongoing system maintenance. • Communicate effectively with various stakeholders, including clients, project managers, and development teams, providing regular updates on project progress, challenges, and opportunities for improvement. • Create and oversee internal mentoring, training, and development programmes to foster a culture of continuous learning. • Implement coding and configuration standards to maintain consistency and quality. • Support the sales cycle by providing inputs to Pre-Sales collateral and bid responses, demonstrating solutions, attending client presentations, and working with the wider teams on service offering development. • Provide thought leadership and expertise to our strategic accounts, identifying opportunities for upsell and strengthening our relationships. • Attain and maintain relevant ServiceNow certifications to stay current on platform developments and disseminate this knowledge to customers and internal teams. • Contribute to the Methods’ brand awareness through blog creation, attending conferences / webinars, writing case studies / white papers etc.

Requirements

• Strong relationship-building, influencing, negotiating, and facilitation skills with customers and colleagues. • Excellent written and verbal communication skills, articulating complex technical information convincingly at all levels. • Able to work with minimal supervision, consistently delivering quality to deadlines and escalating issues and blockers in a timely manner, being customer and relationship focused, process driven, results oriented and organised. • Experience of working in a client-facing role in a professional services organisation. • Expert knowledge of the ServiceNow platform, beyond ITSM (e.g. SecOps, HRSD, IRM, BCM, APM, CMDB, ITAM, ITOM, SPM). • Design of complex integrations between ServiceNow and other enterprise solutions, e.g. based on Integration Hub, Mid Server, SSO, JSON, SOAP, LDAP, JDBC, ODBC, REST, SCP and SFTP. • ITIL and/or TOGAF qualified. • Experience of working with Agile SDLC (Software Development Lifecycle Management) methods. • Experienced in data architecture and master data management. • A high level of general, technical knowledge including current, emerging, and future technology market trends and their impact on business. • Good knowledge of Business Architecture, including business and technology strategies, operating models, process models, business and technology capability models and taxonomies (desirable). • Good knowledge and experience of modelling languages, e.g. UML, ArchiMate and BPMN (desirable.) • Practical understanding of GDPR and ISO 27001 (desirable). • Experienced in developing analysis, presentations, and support material to successfully implement strategy or change initiatives. • Experience in managing large projects and programmes in an enterprise environment, leading project teams that help customers solve their most complex business problems through creative thinking and seeking innovative solutions.

Benefits

• Autonomy to develop and grow your skills and experience • Be part of exciting project work that is making a difference in society • Strong, inspiring and thought-provoking leadership • A supportive and collaborative environment • 24/7 confidential employee assistance programme • Including home working and part time • Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes • 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year • 2 paid days per year to volunteer in our local communities or within a charity organisation • Salary Exchange Scheme with 4% employer contribution and 5% employee contribution • Discretionary Company Bonus based on company and individual performance • Life Assurance of 4 times base salary • Private Medical Insurance which is non-contributory (spouse and dependants included) • Worldwide Travel Insurance which is non-contributory (spouse and dependants included) • Enhanced Maternity and Paternity Pay • Season ticket loan, cycle to work scheme