ServiceNow Solution Architect

June 3

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Business change is everything. We build intelligent workflows to power change within businesses on ServiceNow.

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Description

• The ServiceNow Solution Architect will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. • Lead project teams to deploy solutions on the ServiceNow platform • Lead complex programs of multiple resources • Lead the architecture and design of complex solutions built on / extended from ServiceNow out-of-the-box (OOB) capabilities • Lead the creation of written and contractual deliverables, ensuring appropriate clarity and quality • Lead client demos, build previews, and working sessions • Lead integration design sessions with relevant stakeholders (ServiceNow platform team, third-party administrators, end-users) • Lead client workshops as process and technical expert • Escalation point for project team for any technical issues • Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches • Participate in pre-sales cycle as technical expert

Requirements

• 5+ years large program experience leading architecture and design. • 5+ years of experience implementing ServiceNow solutions and workflows. • 3+ years’ experience with web technologies including API’s / CSS / XML / HTML / Web Services. • Working knowledge of JavaScript design and development. • 3+ year experience in REST Web Services development and integration. • Experience with Agile, Scrum and SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment. • Knowledgeable on ServiceNow Best Practices and Procedures. • Ability to communicate technical information in business terms. • Demonstrated ability to own and resolve complex technical issues. • Ability to independently plan deliverables and coordinate with team-members. • Excellent trouble-shooting skills and the ability to logically think through problem situations. • Must possess excellent verbal and written communication skills to create and present documentation or proposals for projects/tasks. • Prior experience mentoring and providing technical leadership. • 5+ years’ experience as a ServiceNow Architect, Administrator, Developer, or Implementation Specialist. • Certified ServiceNow Implementation Specialist (CIS) in at least one module (preferably CSM) Certified ServiceNow Administrator (CSA) • Certified ServiceNow CSM Professional Plus Suite, a plus

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service