Post Sales System Analyst

5 days ago

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Millenilink

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Millenilink is a company focused on tech talent advisory and recruiting, aiming to maximize the ROI on technology investments by attracting the right people to meet business goals. They offer tailor-made strategies for hiring in the competitive digital and technology labor market, specializing in areas such as cybersecurity, cloud and DevOps, data management, and more. With a mission to elevate tech talent acquisition, Millenilink provides services to connect businesses with the talent needed for success in technology-driven industries.

IT Staffing • Contract Recruiting • Permanent Recruiting • Career Development • Digital Solutions Services

2 - 10 employees

🎯 Recruitment

👥 HR Tech

🏢 Enterprise

📋 Description

• The Post-Sales System Analyst supports the post-sales process by assisting in the analysis and optimization of systems and workflows to ensure customer satisfaction and operational efficiency. • This is a great opportunity for a recent graduate or early-career professional to gain hands-on experience working closely with sales, customer service, and IT teams to enhance processes and improve the overall customer experience. • Assist in analyzing post-sales processes and systems to identify areas for improvement. • Collaborate with sales, customer service, and IT teams to support solutions that enhance customer satisfaction and operational efficiency. • Monitor and report on key performance indicators (KPIs) related to post-sales activities with guidance from senior team members. • Help maintain documentation for post-sales processes and systems. • Provide support and training to staff on post-sales systems and workflows as needed. • Contribute to the development and implementation of new post-sales initiatives and projects. • Assist in conducting regular checks and audits of post-sales systems to ensure compliance with policies. • Troubleshoot and help resolve basic issues related to post-sales systems and processes with oversight.

🎯 Requirements

• Bachelor's degree in business administration, Information Systems, or a related field preferred. • Strong interest in systems analysis and optimization. • Eagerness to learn and develop analytical and problem-solving skills. • Excellent communication and organizational skills. • Basic familiarity with Salesforce CRM or the willingness to learn FinancialForce / PSA and Gainsight experience is a plus • Ability to work independently and collaboratively in a team environment.

🏖️ Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Medical/Dental/Vision coverage • EAP – we get you help when you need it. Period. • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!