Customer Service Coordinator

20 hours ago

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Millennium Health

WebsiteLinkedInAll Job Openings

Therapeutic Drug Monitoring • Medication Monitoring • Urine Drug Testing • Oral Fluid Testing • Laboratory

501 - 1000

💰 Private Equity Round on 2010-11

Description

• Help make a positive impact in your community! • Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders. • Millennium Health is seeking a driven, customer-focused, analytical, and process-driven Customer Service Coordinator. • The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. • This position demands a high level of organizational skill, attention to detail, and the ability to efficiently handle multiple concurrent tasks within multiple systems. • The ideal candidate would also have a cultural fit – a problem solver by nature, always seeking to understand and go the extra layer, analytical/data-driven, comfortable with change, and ambiguity, and always looking to improve things for their team and the business as a whole. • The following are intended to be examples of the accountabilities for which the person in this position is responsible.

Requirements

• High School Diploma • 1+ years general administrative/clerical experience • Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook) • Knowledge of Saleforce.com preferred • Excellent communication skills (verbal and written) • Strong organizational skills and attention to detail • Team player with can-do attitude • Ability to work under tight schedules • Ability to multi-task and take direction well • Self-starter and ability to be flexible • Physical: Primary functions require sufficient physical ability to work in an office setting and operate of multiple computer programs simultaneously. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; fast paced data entry with finger pressure to manipulate keyboard. • Mental: The employee is expected to read, understand, and retain SOPs. Be able to convert SOP instructions into work-related tasks. Use judgment when there is a deviation and effectively communicate any discrepancy to their Manager.

Benefits

• Medical, Dental, Vision, Disability Insurance • 401k with Company Match • Paid Time off and Holidays • Tuition Assistance • Behavioral and Health Care Resources