Intake Process Facilitator - Technical Writer

October 28

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Mind Computing

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Description

• Mind Computing is seeking an Intake Process Facilitator/Technical Writer to work with our government customer to support a major Product Line within the Office of Information Technology. • This position will provide support to the Software Product Management (SPM) Corporate Portfolio Office’s intake process and will streamline intake workflows. • The Intake Process Facilitator/Technical Writer will accomplish this by managing, scheduling, facilitating and participating in various meetings and supporting artifacts that help our client prioritize IT Service Requests (Demands). • Work performed supports a critical component of our client’s mission and focuses on solution standards, strategic priorities, and planning requirements.

Requirements

• A bachelor’s degree in communications, engineering, or a related technical discipline. • Creating Documentation: Writing user manuals, guides, help files, and FAQs to assist users in understanding complex products or processes. • Gathering information from subject matter experts, engineers, and other stakeholders to produce accurate and comprehensive documentation. • Organization and Structure: Designing and structuring documents to ensure clarity and logical flow, making it easier for readers to find information. • Editing and Proofreading: Reviewing technical documents for clarity, grammar, and consistency, ensuring quality standards are met. • Collaborating with Teams: Working closely with stakeholders, intake team members, and product managers, to understand requirements and communicate this effectively in documentation. • Working Knowledge of SharePoint and Microsoft Teams. • Knowledge and experience in VA processes and systems like Planning and Analysis Documents (PAD2), Analysis of Alternatives, Technical Architectures and Cost Estimation. • Ability to obtain a government clearance.

Benefits

• Medical/Dental/Vision • PTO + Federal Holidays • Corporate Laptop • Training opportunities