Product Support Consultant

Yesterday

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Model N

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Model N enables our life sciences and high-tech customers deliver life-changing products to the world.

Revenue Management • Price Management & Analytics • Contract Management • Customer & Channel Rebates • Configure

501 - 1000

Description

• Product Support Consultant 2 is responsible for implementing and supporting the onboarding of channel sales data reporting partners. • Must have an understanding of relational databases, including knowledge of SQL. • Responsible for analyzing and implementing data formats such as EDI, EDIFACT and Excel for data parsers. • Analyze and implement data formats such as EDI, EDIFACT and Excel. • Maintain relationships with internal and external clients and assist with identifying and resolving issues. • Complete weekly/daily functional tasks, track outputs, create and document processes. • Monitor ticket queue and triaging/working on tickets. • Collaborate with support teams to ensure timely and quality service delivery. • Review and understand data flow for all customers. • Work with other teams to ensure efficient data processing and flow. • Interface with the Operations, Engineering, QA, CA and Partner teams. • Manage ad hoc requests from internal and external clients.

Requirements

• Solid communication skills and ability to communicate effectively and professionally with internal and external customers. • Intermediate Excel skills including formulas, linked worksheets, formatting, editing, troubleshooting. • Strong understanding of relational databases. • Ability to work off hours as required and change shifts as 24/7 coverage is needed. • Intermediate Microsoft 10, Outlook and Office Suite. • Intermediate SQL required. • Familiarity with a DBMS like Oracle or SQL Server a plus. • Knowledge of Salesforce.com and integration methods a plus. • Experience working with Business Objects a plus. • Experience working with databases or in data processing environment a plus. • Exposure and basic knowledge of a programming language required (Java a plus). • Exposure and basic knowledge of a scripting language a plus. • Exposure and basic knowledge of XML a plus. • Bachelor’s degree or equivalent a plus.

Benefits

• Medical • Dental • Vision • Health savings • Flexible savings • Commuter benefits • Matching 401K • ESPP • PTO • VTO • Life insurance • Pet insurance • Employee assistance programs • Mental health programs • Charitable giving • Coaching • Career growth • Much more