ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Customer Support, Portuguese
October 10
ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Description
• ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. • As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. • Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Portuguese and English. • If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide. • Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Portuguese and English.
Requirements
• You have strong desire to create a unique experience for each individual customer. • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have. • You've provided Customer Support via inbound messages in the past. • You've provided web messaging support to 3-5 customers at the same time. • You are professional/business level proficient in Portuguese and English.
Apply Now