Customer Operations Associate

October 12

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Momos

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Software • Data • Tools • Digital • Startup

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Description

• Overview: • Momos is a rapidly growing company with its headquarters in Singapore and the United States. • Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. • We empower restaurants to maximise their business potential and achieve growth. • About the role: • As a Customer Operations Associate for the APAC market, you are the de facto point-of-contact for our APAC customers. • Our Customer Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Momos works. • Develop deep knowledge of the Momos software and features, and how they function from setup to launch. • Act as the primary point of contact for clients, offering timely and effective support across various channels. • Work independently while ensuring high levels of customer service. • Answer how-to questions and help customers navigate a variety of tools within Momos. • Conduct investigations and troubleshooting to resolve client issues. • Provide support and guidance to users across our customer base who use the Momos software. • Show composure, resilience, and flexibility as customer needs evolve and case volume changes. • Communicate thoughtful, customized solutions that help customers move forward and grow their business. • Collaborate with internal teams to identify opportunities for existing customers to use more of our platform.

Requirements

• Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner. • Critical thinking: ability to analyse information and situations, and make sound decisions based on available data. • Great command of English: Excellent written and verbal communication skills in English. • Collaborative: ability to work effectively in a team environment. • Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms. • Being organised: ability to manage multiple tasks and priorities effectively. • Nice to haves: Able to handle stressful situations: ability to remain calm and composed under pressure. • Attention to detail: meticulous attention to detail and accuracy in all aspects of work.

Benefits

• Competitive salary and bonus scheme • Private medical insurance • Paid time off and a flexible working culture • Opportunities for rapid career advancement • A dynamic and inclusive company culture • Access to the latest technology and tools for personal development • Comprehensive onboarding program for new employees • Employee recognition programs for outstanding performance • Participation in industry conferences and events • A supportive environment that encourages innovation and creativity • Mission-driven and fast-paced, entrepreneurial environment. • A collaborative and flat company culture. • Comprehensive private health insurance. • Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!). • Cross-cultural team bonding/networking. • Love Food? Join our Team! • Momos is an equal-opportunity workplace where we embrace diversity and different cultures.