Consumer Analyst

2 days ago

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Mondelēz International

WebsiteLinkedInAll Job Openings

Production Foods

10,000+

Description

• The Mondelēz NA Consumer Care team manages an estimated 886K consumer contacts annually • The Consumer Care Analyst is a subject matter expert on consumer based analytical reporting • This role delivers the insights of the consumers VOICE at both the Contact Center and Social Care • The Analyst is responsible for forecasting Volumes at the Contact Center • The Analyst will support new businesses and/or Channels, ensuring stakeholders are trained on our Reporting tool

Requirements

• Bachelor’s Degree is preferred, but not required • Minimum of 2 years of analytical experience • Technical Savvy (Microsoft applications, preferably Excel, Business Objects, Social Media tools)