Enterprise Monitoring Analyst

October 30

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Worldpay

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Technology • Payment Systems • Alternative Payments • Risk Management • Currency Exchange

5001 - 10000 employees

Founded 1989

💳 Fintech

🤝 B2B

👥 B2C

Description

• Joining a team of system administrators and engineers responsible for designing, implementing and maintaining System and Cloud Observability & Log Management solutions. • Implement and manage observability tools such as Splunk, Zabbix, Dynatrace, Datadog. • Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability. • Develop and maintain centralized logging solutions. • Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs). • Provide support in monitoring and troubleshooting production systems. • Assist in automating monitoring tasks and creating self-healing scripts. • Analyze logs and telemetry data to provide insights. • Participate in on-call rotations, responding to incidents. • Collaborate with security teams for log management solutions. • Continuously evaluate and recommend improvements to practices, tools, and processes.

Requirements

• At least 2 years of experience in IT Operations, with a focus on monitoring, observability, and log management. • Solid understanding of Open Telemetry (OTEL) based monitoring and observability concepts, including metrics, logs, traces, and alerts. • Hands-on experience with observability and monitoring tools (e.g., Splunk Observability, Zabbix, Datadog, Dynatrace, Prometheus, Grafana, New Relic). • Strong understanding of log management best practices, including centralized logging, data retention, and privacy requirements. • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and managing cloud-based monitoring solutions. • Experience in designing and implementing system health dashboards, alerting mechanisms, and automated incident response processes. • Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. • Basic scripting skills (e.g., Python, Bash) for task automation and custom monitoring solutions. • Excellent communication and collaboration skills, with the ability to work with cross-functional teams. • Added bonus if you have: • A bachelor's degree or greater in computer science, information technology, or a related field. • Practical experience in the role can be used in place of formal education. • Knowledge of ITIL or similar frameworks for incident and problem management. • Exposure to DevOps principles and experience with CI/CD pipelines. • Experience in container monitoring (e.g., Kubernetes, Docker) and cloud-native architectures. • Technical certifications in cloud and virtualization technologies are highly valued.

Benefits

• A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Virgin Pulse access. • Global employee assistance program.