Technical Sales Operations Specialist

2 days ago

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Moodle

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Moodle is the world's most customisable and trusted online learning solution.

Open source LMS / CMS / VLE • Education • E-learning • Workplace Learning • Learning and Development

51 - 200

💰 $1.4M Venture Round on 2021-08

Description

• The Technical Sales Operations Specialist will be responsible for the technical management and optimisation of our Salesforce environment and other related sales and marketing systems. • This role requires a blend of technical expertise, understanding of business needs and strategic thinking, enabling the individual to design and implement scalable solutions, and integrate Salesforce with other systems. • The specialist will also oversee other commercial systems like HubSpot, 6sense and Intercom, ensuring they are effectively utilised and integrated with Salesforce. • Identifying bottlenecks and inefficiencies within the sales process and implement solutions • Optimising lead creation and assignment process of inbound leads from our webforms and chatbot to our downstream sales teams • Integrating new acquisitions in to our support systems and processes • Integrating new and existing systems in to Salesforce • Creating reports and dashboards • Prioritising and processing inbound technical commercial requests related to commercial systems as well as new feature requests. • Liaising with key stakeholders to ensure any changes to products or services are reflected in training updates • Working with external vendors to resolve complex technical problems • Propose and maintain relevant information architecture in Salesforce & other related systems to ensure data cleanliness, alignment and standardisation of data across Moodle. • Helping us moving towards and maintaining Salesforce as our single source of truth

Requirements

• Excellent presentation, writing, and communication skills in English • A deep understanding of Salesforce and related systems combined with an understanding of sales and marketing business requirements. • Well developed relationship management skills, with proven ability to influence, earn trust and effect change across a wide range of stakeholders and cultural backgrounds. • Strong analytical skills including Excel skills with ability to analyse and make decisions based on data • A customer centric attitude. • Detail oriented and ability to document processes and guidelines • Ability to work independently and take initiative, but also must be an enthusiastic team player with fresh ideas • Proven experience building and maintaining reports and dashboards to provide insights to the sales, marketing and finance teams • You feel comfortable working within remote-first teams • Extensive experience with Salesforce administration and development, including knowledge of Salesforce architecture, custom objects, and automations. • Experience managing data quality and integrity, including data imports, cleansing, and deduplication. • Experience in Salesforce security settings and permissions to ensure data protection and compliance. • Proficiency in Flows, Visualforce, and Salesforce Lightning components. • Strong understanding of API integrations having integrated Salesforce with other systems, middleware, and usage of data migration tools. • Salesforce Administration Certifications

Benefits

• Our team can work from anywhere, with a flexible working environment that promotes true work-life balance. • We believe in motivating performance rather than micromanaging it, allowing you to feel empowered to do what you do best. • Gaining new skills by learning from highly skilled peers, along with your own learning and development allowance each year to support your growth. • Work with a global team on a worldwide platform and make a real difference. • As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good. • Other excellent benefits, like an extra 7 days paid leave to extend your weekends, recharge and enjoy a day off for your birthday!, ‘choose your own’ benefit options, flexible public holidays, and many more!