Customer Support Specialist

August 26

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More Staffing LLC

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recruitment • Human Resources • outsourcing • staffing • remote work

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Description

• Provide prompt and professional customer support via Tidio, Gmail, and Facebook/Instagram Messenger. Respond to customer inquiries, resolve issues, and offer product information and assistance. • Make outbound calls to clients when necessary to resolve issues that cannot be handled through chat, though this will account for no more than 5% of the role. • Identify and troubleshoot customer issues, working closely with other team members to ensure a quick and effective resolution. • Accurately document customer interactions and maintain detailed records of customer issues and resolutions. • Provide feedback to the management team on common customer issues and suggestions for process improvements. Generate reports as needed. • Maintain a deep understanding of our products and services to provide accurate information and support to customers. • Work collaboratively with other departments to resolve customer issues and improve the overall customer experience.

Requirements

• Previous experience in a customer support role, preferably in an e-commerce or Shopify-based environment. • Proficiency in using Tidio, Gmail, Facebook Messenger, and Instagram Messenger. • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and team members. • Strong problem-solving skills with the ability to think quickly and adapt to changing customer needs. • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously. • Experience making customer support phone calls. • Familiarity with other customer support tools and platforms. • A proactive approach to identifying and resolving customer issues.