Operations Coordinator

6 days ago

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More Staffing LLC

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More is a professional recruitment agency that connects stellar companies around the globe with excellent management level Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.

recruitment • Human Resources • outsourcing • staffing • remote work

2 - 10 employees

📋 Description

• The Operations Coordinator ensures smooth execution across the full supply chain—managing purchase orders, vendor communications, logistics, and inventory planning. • This role supports alignment across product development, fulfillment, CX, and systems teams to keep operations running efficiently and accurately. • We’re looking for someone who thrives in fast-moving environments, brings strong organizational skills and attention to detail, and can confidently own the day-to-day mechanics of sourcing, fulfillment, and inventory workflows. • This is a key role in driving operational excellence and supporting company growth. • Coordinate cross-functional planning and resource/asset production to align development and sourcing timelines with operational and departmental schedules to support successful product launches. • Facilitate the smooth onboarding of new products into the supply chain by validating costs, specifications, and system readiness. • Negotiate supplier agreements to secure favorable pricing, production lead times, and reliability. • Develop and maintain SKU architecture, including naming conventions and classification systems, to ensure consistency across product lines and cross-functional workflows. • Assist with documentation and compliance tracking for regulated product attributes (e.g., labeling, material certifications, or safety standards). • Coordinate the supply chain process, including vendor communication, purchase order management, and order tracking. • Ensure accurate tracking and optimization of all supply chain cost components across internal systems and vendor workflows. • Identify and resolve supply chain bottlenecks, sourcing disruptions, and planning inaccuracies. • Maintain effective cross-functional communication to ensure supply chain alignment across teams. • Maintain and monitor supplier KPIs through scorecards and performance tracking. • Quote, book, and track inbound and outbound shipments, ensuring competitive freight rates and on-time delivery. • Ensure compliance with international shipping and import regulations, including customs documentation, HTS codes, and country-of-origin requirements. • Resolve freight delays, exceptions, and delivery discrepancies through direct coordination with logistics providers. • Reconcile shipment statuses, ETDs, ETAs, and payments for alignment across finance, operations, and inventory systems. • Align logistics performance with supply chain goals, inventory planning, and financial reporting accuracy. • Coordinate with 3PLs and internal teams to ensure timely and accurate fulfillment. • Implement and continuously improve scalable, efficient order flow and fulfillment processes to support operational growth. • Investigate and resolve root-cause issues tied to inventory variance, fulfillment delays, or receiving errors. • Monitor stock levels and reorder points to ensure timely replenishment. • Support inventory forecasting by analyzing sales trends and lead times. • Audit and maintain inventory accuracy across systems to support operational planning and reporting. • Track open POs and inbound stock to ensure timely inventory updates and visibility. • Monitor and reconcile inventory between 3PLs’ warehouse management systems and internal platforms. • Provide CX with accurate inventory insights to support clear communication of lead times and restock timelines. • Act as an operational escalation point for CX-related fulfillment issues, delays, or inventory discrepancies. • Provide timely updates to CX on product availability, order status, and shipment coordination. • Collaborate with CX to improve service-level outcomes and address root causes of operational complaints. • Lead cross-functional operations initiatives to support business growth, product expansion, and process improvement. • Develop and maintain SOPs across all operational functions to ensure clarity, consistency, and accountability. • Drive continuous improvement by identifying inefficiencies, conducting root-cause analysis, and implementing corrective actions. • Maintain accurate product and freight cost data to support budgeting, margin analysis, and financial reporting. • Coordinate maintenance of the operations tech stack, ensuring platforms (e.g., Prediko, Flexport, Shopify) are integrated and functioning efficiently. • Maintain system-wide data integrity across inventory, cost, pricing, and shipment modules. • Ensure accurate and timely synchronization of key operational data across all integrated platforms. • Oversee system configurations and updates to support evolving operational requirements. • Support cross-functional teams in navigating systems and troubleshooting integration or data issues.

🎯 Requirements

• 2–4 years of experience in operations, supply chain, logistics, or a related field • Strong organizational and project coordination skills with a focus on execution and follow-through • Ability to manage multiple workflows and timelines across teams and departments • Comfortable working with data to support planning, tracking, and decision-making • Clear communicator with the ability to collaborate across functional areas and external partners • Detail-oriented, process-minded, and proactive in identifying and resolving issues • Familiarity with inventory, order management, and cross-functional operations processes • Eagerness to learn, adapt, and contribute to continuous improvement in a fast-paced environment