Operations Associate

6 days ago

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Morty

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The online mortgage marketplace | Morty is a licensed mortgage broker. NMLS ID #1429243

51 - 200

Description

• Collaborate with internal teams to identify opportunities for workflow enhancements and operational improvements. • Contribute to various operational initiatives to ensure compliance and best practices across the platform. • Support ongoing improvements to our platform support resources and help build out a knowledge base over time. • Oversee and manage the platform support inbox, ensuring timely and effective responses to user inquiries. • Assist in user lifecycle management, including supporting onboarding and offboarding processes. • Track and analyze key operational metrics to ensure continuous improvement.

Requirements

• Bachelor’s degree, or equivalent, in Communications, Business, or a related field. • Exceptional writing, editing, and communication skills. • Highly organized, with the ability to prioritize and multitask. • Strong attention to detail and problem-solving abilities. • Excellent project management abilities. • Able to work in a fast-paced, dynamic environment.

Benefits

• 401k • unlimited PTO • hybrid working • 100% covered health insurance (medical, dental, and vision)