Senior Systems Engineer

October 31

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Motorola Solutions

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Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+

Description

• Provide advanced technical support for Public Safety software solutions. • Serve as an escalation point for complex trouble tickets. • Troubleshoot and resolve complex hardware, software, computer, telecommunications, and IP-based network-related issues. • Create, update, and maintain accurate records of customer interactions, issue resolution, and support documentation. • Mentor and coach junior technicians, sharing knowledge and best practices to improve team performance. • Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. • A minimum of 6-7 years of experience in a technical role to include support, preferably in a software or technology company. • Legal authorization to work in the U.S. indefinitely is required. • Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues, isolate trouble and develop effective solutions. • In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols. • Familiarity with common software applications, web browsers, and virtualization suites. • Excellent verbal and written communication skills. • Strong customer service and interpersonal skills. • Ability to work independently and manage multiple tasks and priorities effectively. • Experience with remote support tools, ticketing systems, and CRM software. • Experience with firewalls and security-related applications. • Industry certifications, such as CompTIA A+, Network+, Cisco CCNA, Microsoft Azure, and Microsoft Certifications, are a plus.

Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!