Manager - Community Programs

September 26

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Mozilla

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browser • internet • software • mobile • web apps

501 - 1000

Description

• Manage community engagement activities. • Build a pipeline of active volunteers. • Develop strategies for community growth, engagement, and retention. • Lead and mentor the Community team. • Manage onboarding programs and volunteer contributions. • Participate in community discussions and outreach activities. • Collaborate with internal teams to source problems for crowd involvement. • Collaborate with marketing to increase community activities. • Create a recognition program for volunteer engagement. • Manage tools measuring community engagement. • Serve as a bridge between internal teams and external contributors. • Plan and budget for annual outreach programs. • Publicize and apply community guidelines consistently.

Requirements

• Minimum 3 years of experience building and/or managing technical communities. • Experience or familiarity with Thunderbird or another Mozilla project is a strong plus. • Prior developer experience is strongly preferred. • Minimum of 2 years people management experience. • Understanding of and ability to use version control systems: experience with Git and/or Mercurial. • Experience moderating forums, mailing lists and chat channels. • Strong organizational skills and ability to manage multiple projects at the same time. • Dedication to open source and open standards and passion for engaging with a diverse and global community. • Exceptional communication and interpersonal skills. • Knowledge of inclusive practices for community building. • Ability to de-escalate and balance tensions as they arise. • Bonus points for fluency in a second language such as German, French, Spanish or Japanese.

Benefits

• Fully remote work & schedule flexibility • Latest Laptop and accessories • Annual Remote Work Stipend • Monthly Internet Stipend • Professional Development Stipend • Industry Conferences • Annual Global Team Offsite • 24 days PTO per year (prorated) • Your Birthday • Year-end Company Shutdown • Pilot 4 Day Work Week (July & August 2024) • Public Holidays • Other Paid Leave • Wellbeing Stipend for Personal / Family Activities • 401k/Pension Contributions • Health, Dental, & Vision Insurance • Disability/Income Protection Insurance • Life Insurance • Employee Assistance Program • Paid Parental Leave • Paid Sick Days