Instructional Designer - Customer Education

October 7

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Muck Rack

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Public Relations • Media Relations • Journalism • Computer Software • PR Software

201 - 500

💰 $180M Series A on 2022-09

Description

• Muck Rack is the leading SaaS platform for public relations and communications professionals. • Develop educational resources that drive product mastery and increase team performance. • Create content across various learning channels such as the Muck Rack Help Center, Academy, and In-App Performance Support tools.

Requirements

• At least 2 years of experience in instructional design at B2B SaaS companies • 2+ years experience using course authoring and video/audio design tools (Articulate 360, Adobe Illustrator, and TechSmith Camtasia preferred) • Experience with incorporating multiple media elements into learning programs, including audio, video, animation, simulation, and self-developed graphics • Knowledge of adult learning principles and needs assessment techniques • Ability to work autonomously and a desire to own projects from start to finish • Ability to analyze training needs for revenue professionals and a proven track record of creating training that leads to measurable and observable business outcomes • Data-driven with a passion to uncover how our customers learn and retain information most effectively • Great communicator with strong collaboration and project management skills - you’re excited to work with internal stakeholders and able to understand and explain technical features in terms of the value they provide to customers • Deep empathy for the challenges and motivators for those working in public relations and communications • Appetite to learn the latest technologies and techniques required to build best-in-class digital education solutions • Direct experience working with major LMS systems (Skilljar a plus)

Benefits

• Remote Work, Forever. • Transparent Compensation. • Health & Wellness*. • PTO and Family Benefits. • Personal & Professional Development. • Culture of Inclusion. • Customer-First.